Responsible Gaming

Responsible gaming means enjoying the casino experience in a conscious, informed and controlled way. At Tropez on tropaze.com, gambling should always remain entertainment, never a way to deal with financial problems or personal difficulties. You should only play with money you can afford to lose, and you should always be able to stop without stress or pressure.

The operator, Universe Entertainment Services Malta Limited (licensed by the Malta Gaming Authority under licence MGA/B2C/249/2013), is committed to providing tools, information and support so that you can manage how you play. Although Tropez is not licensed by the UK Gambling Commission and UK-specific regulatory protections do not apply to this site, the brand aims to follow recognised industry standards for player protection. If you feel that gambling is no longer fun, or you are worried about someone close to you, this page explains the options and support available.

Risk Awareness

Most players are able to gamble for fun without it creating problems. However, gambling can become harmful when it starts to affect your finances, relationships, work or mental health. Being aware of early warning signs helps you act before harm escalates.

Potential signs that gambling may be becoming a problem include:

• Gambling more frequently or for longer sessions than you originally planned.
• Thinking about the casino or your bets when you should be focusing on work, study or family.
• Chasing losses by increasing stakes or returning quickly after losing sessions.
• Spending money on gambling that was intended for bills, rent, food or other essentials.
• Borrowing money, using overdrafts or new credit to fund gambling.
• Hiding or lying about the amount of time or money spent on Tropez or other gambling sites.
• Feeling anxiety, guilt, irritability or low mood when you try to cut down or stop.
• Neglecting hobbies, social activities or family responsibilities to gamble.

A quick self-check can help you reflect on your own behaviour. Ask yourself the following questions:

• Do I gamble with money that I really cannot afford to lose?
• Do I ever hide my gambling or lie about how much time or money I spend on tropaze.com or other gambling sites?
• Have I tried to win back money I have lost by continuing to play or by increasing my bets?
• Have I borrowed money, sold belongings or used credit specifically to fund gambling?
• Has gambling caused arguments or tension with my partner, family, friends or colleagues?
• Do I feel restless, anxious or irritable if I cannot gamble or if I try to stop?
• Have I missed work, studies or important commitments because of gambling?

If you answer "yes" to one or more of these questions, it may be a sign that your gambling is no longer fully under control. Consider using the limits and self-exclusion tools described below and reaching out to the independent support organisations listed in the Support Resources section.

Limits & Tools

Tropez encourages all players to set clear limits before they start gambling. These tools are designed to help you keep control of your spending and the time you spend playing on tropaze.com. Menu names may vary slightly, but the steps below illustrate how these tools typically work.

Deposit limits (daily, weekly, monthly)

Deposit limits restrict how much real money you can add to your account over a chosen period. Once you reach the limit, you will be unable to deposit more until the period resets.

1. Log in to your Tropez account on tropaze.com.
2. Go to "My Account" or "Profile" and select the "Responsible Gaming" or "Limits" section.
3. Choose the type of deposit limit you want to set:
   • Daily limit - e.g. £20 per day.
   • Weekly limit - e.g. £50 per week.
   • Monthly limit - e.g. £150 per month.
4. Enter the maximum deposit amount for each period that suits your budget and click "Save" or "Confirm".
5. Lowering your limit usually takes effect immediately. If you later decide to increase a limit, a cooling-off period (for example, 24 hours) may apply before the increase is activated, to prevent impulsive decisions.

Time spent limits and session reminders

Time management is as important as money management. To avoid excessively long sessions, Tropez may offer session timers or "reality checks".

1. Open "My Account" > "Responsible Gaming" (or similar).
2. Select a session duration limit (for example 30, 60 or 120 minutes).
3. After the chosen time, a pop-up reminder will appear summarising how long you have played and how much you have wagered or won/lost.
4. You can then decide whether to continue or to log out and take a break. Choosing to stop at these reminders is an effective way to keep gambling under control.

"Time-Out" (short breaks of 24 - 72 hours)

If you feel you need a short pause to regain control, you can request a temporary "Time-Out" from Tropez.

1. While logged in, go to "My Account" and then "Responsible Gaming" or "Account Limits".
2. Find the "Time-Out" or "Short Break" option.
3. Select the desired duration, typically:
   • 24 hours
   • 48 hours
   • 72 hours
4. Read the information about what will happen during your Time-Out and click "Confirm".
5. During the Time-Out, you will not be able to place bets or make deposits. You should not receive marketing material encouraging play during this period.

These tools support you but do not replace your own responsibility. Only you can decide whether gambling on tropaze.com fits within your personal and financial circumstances.

Self-Exclusion

If you feel that gambling is seriously affecting your life, or if the tools described above are not sufficient, self-exclusion offers a stronger and longer-term protection. Self-exclusion means closing your Tropez account for a minimum period so that you cannot log in or gamble.

How to request temporary or permanent self-exclusion

1. Log in to your account (if you are still able to do so safely) on tropaze.com.
2. Go to "My Account" and select "Responsible Gaming" or "Self-Exclusion".
3. Choose the self-exclusion period that best reflects your needs. Typical options include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent) exclusion
4. Carefully read the explanation of the consequences of self-exclusion, including how it affects your access, promotional communications and any remaining balance.
5. Tick the confirmation box indicating that you understand and accept these conditions.
6. Click "Confirm" or follow the instructions provided to finalise your request.
7. If you cannot log in or need support, contact Customer Support via tropaze.com and clearly state that you wish to self-exclude from Tropez for responsible gaming reasons.

Consequences of self-exclusion

• Account access: You will not be able to log in, deposit or place bets on Tropez for the duration of the exclusion. Any attempt to create a new account with the same personal details should be blocked.
• Marketing communications: The operator will take reasonable steps to stop sending you marketing material regarding Tropez while you are self-excluded.
• Remaining balance and withdrawals: If you have a positive real-money balance at the time of self-exclusion, you should contact Customer Support to request withdrawal of any eligible funds, subject to the applicable Terms & Conditions and legal obligations (including anti-money-laundering requirements). Self-exclusion does not entitle you to refunds of losses already incurred.
• Changing or ending self-exclusion: Reducing the length of a self-exclusion or reopening an account early is generally not permitted. For long-term exclusions, any later request to reopen an account may require a cooling-off period and careful review, and may be refused for your protection.
• Scope of self-exclusion: Self-exclusion at tropaze.com applies only to the accounts you hold with Universe Entertainment Services Malta Limited brands. It does not automatically block you from other gambling sites operated by different companies.

Relation to UK and other national schemes

Tropez is operated under an MGA licence (MGA/B2C/249/2013) and is not licensed by the UK Gambling Commission. As a result:

• The UK national online self-exclusion scheme GAMSTOP covers UKGC-licensed operators but does not automatically apply to Tropez on tropaze.com.
• UK residents can still register with GAMSTOP to block themselves from UKGC-licensed sites in general. This can provide an additional layer of protection beyond any site-specific self-exclusion you set here.
• Other jurisdictions operate similar registers (for example Spain's RGIAJ self-exclusion register). These national schemes apply according to local law and licensing conditions in those countries.

If you are unsure which protections apply to you, you should seek independent advice or consult your local regulator. Nothing on this page constitutes legal advice.

Support Resources

Professional help is available if you or someone close to you is struggling with gambling. The services listed below are independent from Tropez and specialise in supporting people affected by gambling-related harm. They generally offer free, confidential assistance.

Local support for players in the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) or use online chat at gamcare.org.uk. Available 24 hours a day, 7 days a week, in English.
• NHS gambling support: Visit nhs.uk to find information about NHS-funded gambling treatment services and how to access them through your GP or local providers.
• Young people and families: GamCare's services also include support for affected family members and younger people impacted by someone else's gambling.

International support organisations

These organisations typically provide live chat, e-mail and forum support as well as in-person or virtual group meetings, depending on your location. You can contact them anonymously if you prefer, and they will not share your details with Tropez or tropaze.com.

National self-exclusion schemes

• GAMSTOP (United Kingdom): A free service that lets you self-exclude from all online gambling operators licensed by the UK Gambling Commission. Website: gamstop.co.uk. As Tropez on tropaze.com is not UKGC-licensed, it is not part of GAMSTOP, but UK residents can still use GAMSTOP to block access to UK-licensed sites.
• RGIAJ (Spain): Spain's General Register of Gambling Access Bans (Registro General de Interdicciones de Acceso al Juego) allows residents to exclude themselves from licensed gambling operators in Spain. Details are available via the national gambling regulator (Dirección General de Ordenación del Juego).
• Other national registers: Many countries operate similar schemes. Check your national gambling regulator's website for information about self-exclusion registers where you live.

Blocking software and device-level tools

• Gamban: A paid blocking application that can be installed on various devices to block access to gambling websites and apps. Website: gamban.com.
• BetBlocker: A free, charity-run tool that blocks access to thousands of gambling websites and apps. Website: betblocker.org.
• Other tools and settings: Many operating systems and routers offer parental controls or content filters that can restrict access to gambling websites. These can be combined with site-specific tools and self-exclusion for stronger protection.

Family support resources

• GamCare - affected others: Offers support for partners, relatives and friends of people with gambling problems, including a forum and live chat.
• Gamblers Anonymous / Gam-Anon: Gamblers Anonymous provides peer-support meetings for people with gambling problems; Gam-Anon supports family members and friends. See gamblersanonymous.org and gam-anon.org for more details.
• Gambling Therapy - family & friends: Online support groups and resources for those affected by someone else's gambling.

All of these services are confidential and independent. Tropez will not be informed of your contact with them unless you choose to share that information yourself.

Help for Family

Gambling-related harm can affect partners, children, relatives and friends. If you are worried about someone who gambles on Tropez or other sites, you deserve support and clear information about possible next steps.

How to start the conversation

• Choose the right moment: Look for a calm, private time to talk, when neither of you is stressed or in the middle of a gambling session.
• Focus on behaviour and impact, not blame: Use "I" statements (for example, "I am worried about how often you gamble" or "I feel anxious about our finances") instead of accusations.
• Prepare examples: Gently refer to specific situations where gambling has caused financial difficulties, broken promises or changes in mood.
• Listen as well as speak: Allow the person to share how they feel. Many people with gambling problems feel shame and fear. A non-judgmental approach can encourage them to accept help.

Encouraging the person to seek help

• Suggest completing a self-assessment quiz with them (for example via GamCare or Gambling Therapy) to reflect on their gambling patterns.
• Encourage them to contact the National Gambling Helpline (0808 8020 133) or another independent service for a confidential discussion.
• Support them in using the tools offered by Tropez, such as deposit limits, Time-Outs and self-exclusion, while reminding them that these tools are most effective when they genuinely want to change.
• If they agree, accompany them to an appointment with their GP, a counsellor or a specialist gambling treatment service.

Support for you as a family member or friend

• Family support groups: Contact organisations such as Gam-Anon, GamCare (affected others programme) or Gambling Therapy to access forums, live chats and group support specifically for families and friends.
• Protect your finances: Consider separating bank accounts, limiting your exposure to shared debt, and seeking independent financial advice if needed.
• Set clear boundaries: Decide what you are and are not prepared to do (for example, not lending money to cover gambling losses) and communicate this calmly but firmly.
• Look after your own wellbeing: It is normal to feel anger, sadness or confusion. Speaking to a counsellor or therapist, or joining a support group, can help you manage these feelings.

Remember that you are not responsible for another adult's gambling decisions. Seeking support for yourself is an important step and does not depend on whether the person who gambles is ready to change.

Operator's Commitment

Tropez on tropaze.com is operated by Universe Entertainment Services Malta Limited, a company licensed and regulated by the Malta Gaming Authority (MGA/B2C/249/2013). Under this licence, the operator is required to implement player-protection measures and to promote responsible gaming. Although the brand is not licensed by the UK Gambling Commission and UK-specific protections (including UKGC dispute resolution and IBAS) do not apply, the operator aims to follow high standards of care and transparency.

Internal risk checks and behaviour monitoring

The operator may use automated systems and manual reviews to identify patterns of play that could indicate increased risk of gambling harm, including:

• Unusually frequent deposits, especially increasing amounts over a short period.
• Very long playing sessions without breaks or repeated logins during a single day.
• Repeated attempts to chase losses by raising stakes or switching games rapidly.
• Use of multiple payment methods or rejected transactions that may indicate financial strain.
• Previous requests for self-exclusion, Time-Outs or complaints suggesting loss of control.

These checks are intended to support safer gambling and do not guarantee that all harmful behaviour will be detected. You remain responsible for how you use the service.

When and how support may contact you

• Proactive contact: If risk indicators reach certain internal thresholds, the Responsible Gaming Team may contact you by e-mail, on-site message or live chat. The purpose of such contact is to:
  • Offer information about responsible gaming tools.
  • Encourage you to review your limits or consider a Time-Out or self-exclusion.
  • Direct you to independent support services where appropriate.
• Non-promotional content: Communications sent for responsible gaming purposes should not include promotional offers or incentives to play.
• Requests for information: You may be asked to provide additional information (for example about your source of funds or affordability) where required by law or regulation. This may result in temporary restrictions on your account until the review is complete.
• Respecting your decisions: If you request self-exclusion or express serious concerns about your gambling, Tropez may decide to limit or close your account, even if you later ask to continue playing.

Dispute resolution and regulatory information

• Terms & Conditions: Your relationship with Tropez is governed by the Terms & Conditions available via tropaze.com and the operator's legacy pages, including https://casinotropez.com/terms-conditions. In case of conflict, those Terms & Conditions prevail over this Responsible Gaming page.
• Regulator: Universe Entertainment Services Malta Limited is licensed by the Malta Gaming Authority. Information about the licence can be found on the MGA website (for example via the licencee hub at https://mga.org.mt/licensee-hub/).
• Disputes and ADR: The operator may designate Alternative Dispute Resolution entities (such as eCOGRA or MADRE) for certain disputes, as described in the Terms & Conditions. UK-specific ADR schemes such as IBAS do not apply because Tropez is not UKGC-licensed.

Nothing in this section affects your statutory rights under applicable law. If you are unsure about your rights or the lawfulness of using this service from your location, you should seek independent legal advice.

Updates

Responsible gaming practices, legal requirements and internal procedures may change over time. Tropez will review this page periodically to reflect updates in industry standards, regulatory guidance from the Malta Gaming Authority and other relevant developments.

• Notification methods: Material changes to responsible gaming tools or policies may be communicated through one or more of the following:
  • Notices or banners on tropaze.com or within your Tropez account area.
  • E-mail notifications to your registered address, where appropriate and permitted.
  • Updates to the Terms & Conditions and related policy documents, accessible via the website footer.
• Your responsibility: It is your responsibility to review this page and the Terms & Conditions regularly. Continued use of Tropez after changes take effect indicates acceptance of the updated terms and policies.

Last updated: 20 January 2026

Contact & Feedback

If you have questions about responsible gaming at Tropez, need help using the available tools, or wish to request support related to potential gambling problems, you should contact the operator promptly.

How to contact the Responsible Gaming Team

• Via the website: Visit tropaze.com and use the available Customer Support options (such as live chat or general contact form, where offered). Clearly state that your query relates to Responsible Gaming so it can be directed to the appropriate team.
• Existing channels only: At the time of this update, no separate, publicly listed telephone number or e-mail address dedicated exclusively to responsible gaming has been specified in the available data. Tropez will therefore handle responsible gaming queries through its standard support channels and may introduce dedicated contacts in future.

Feedback and support request form

You can also use the form below as a model for submitting self-control or support requests through your account or via the site's contact facilities. Provide as much information as you feel comfortable sharing so that the team can respond effectively.

Name (optional):

E-mail address:

Subject:
Help setting or changing limits Request for Time-Out Request for self-exclusion Concerned about my gambling Concerned about someone else Other responsible gaming enquiry

Message:

I understand that the information I provide will be used by Tropez on tropaze.com to assess my request and support me in relation to responsible gaming.

Send responsible gaming request

Please do not include passwords or full payment card details in any communication. If you are in immediate emotional distress or at risk of harm, contact local emergency services or a crisis helpline in your area before reaching out to the casino.